BILLING & SUBSCRIPTIONS

How to Cancel Lose It! Premium or Free Trial

To prevent automatic renewal charges, you must cancel your subscription or trial through the specific platform or checkout where you originally purchased it.

Important Note: Deleting the Lose It! app or deleting your account does not automatically cancel an active subscription or free trial. You must follow the cancellation steps for your specific store below.

Unsure Where You Purchased? Check Your Billing Statement

Most Lose It! purchases are processed on the web via credit card (Stripe), even when signing up on a mobile device. Check your transaction description on your bank statement to jump straight to the right steps:

LOSE IT! FITNOW INC / STRIPE Stripe / Web Instructions →
APPLE.COM/BILL Apple App Store Instructions →
GOOGLE *LOSE IT Google Play Store Instructions →
LOSEIT.COM / STRIPE CREDIT CARD CHECKOUT

If you purchased via Credit Card or loseit.com (Stripe)

If you signed up or started a trial directly on the Lose It! website or through a web link on your mobile browser, your payment was processed securely via Stripe. Manage your subscription online:

1

Open loseit.com in any mobile or desktop browser and click Log In in the top right corner.

2

Click the Settings (Gear Icon) in the top right corner of the page.

3

Select Subscription from the left-hand navigation menu.

4

Click Cancel Auto-Renewal and confirm your choice. You will receive an email confirmation once completed.

iOS Subscriber Note: If your Subscription page on loseit.com states that you are an iOS Subscriber, your subscription was billed directly by Apple. Please follow the iOS App Store steps below.
APP STORE iOS DEVICES

If you purchased through the iOS App Store

If you upgraded or started a trial in-app on your iPhone or iPad, Apple manages your billing directly through your Apple ID:

1

Open the Settings app on your iPhone or iPad.

2

Tap your Name / Apple ID Profile at the top of the screen.

3

Tap Subscriptions.

4

Select Lose It! from your active list, then tap Cancel Subscription or Cancel Free Trial.

Don't See Lose It! in Apple Subscriptions? If you use an iPhone but don't see Lose It! listed under your Apple ID Subscriptions, you likely purchased your subscription on loseit.com via Stripe using a credit card. Please log in at loseit.com to cancel.
GOOGLE PLAY ANDROID DEVICES

If you purchased through Google Play

If you upgraded or started a trial inside the Android app, Google manages your recurring payment through your Google Account:

1

Open the Google Play Store app on your Android device.

2

Tap your Profile Icon in the top right corner.

3

Tap Payments & subscriptions → Subscriptions.

4

Select Lose It!, tap Cancel subscription, and confirm.

Frequently Asked Billing Questions

Do you have the following information available?

Expand your purchase type below to see what to have ready before launching chat:

Unable to find your transaction? If our team is initially unable to locate your charge with your email or GPA ID, we may request the following verification details:
  • Last 4 digits of the card used
  • Expiration date of the card
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