Search for instant answers, explore feature guides, and get assistance managing your Lose It! account below.
Top Questions
Don't panic, this is expected! When you sync a fitness device (like an Apple Watch, Fitbit, or Garmin) that tracks total daily calorie burn, Lose It! uses a Calorie Bonus system.
If an individual workout is automatically imported and your fitness tracker is already tracking your total active calorie burn, Lose It! crosses out the individual workout entry so it doesn't double-count those burned calories.
You can create custom recipes for homemade dishes to track nutrition per serving.
Navigate to Profile → Recipes → Create Recipe (+ icon). Premium members can import a recipe, or you can create one from scratch using the foods in our database.
If your total weight loss or progress percentage seems off, check your baseline check-in history:
Confirm Start Weight and Date: Open Profile → Goals and verify that your Starting Weight and Date match the true beginning of your journey.
Check Entry Dates: Go to Goals → Weight History to edit or delete inaccurate entries.
To update account details while signed in:
Open the app → Profile → Account Settings → Lose It! Account.
Forgot your password or locked out? Reset it online instantly using the button below: